Effective Date: June 13, 2025
Applies To: All orders placed on thamdesignltd.com, shipped within the United States
🧾 Overview
At ThamDesignLTD, we stand behind the quality of our products — whether it’s a printed hoodie, a decorative throw pillow, or a pair of casual shoes. However, if something doesn’t meet your expectations, you’re covered by our 30-day return and exchange policy.
We accept returns for both defective and non-defective items, including:
- Items with manufacturing defects (e.g., misprint, stitching error)
- Items that don’t fit or match expectations (subject to condition)
📦 Eligible Product Conditions
To be eligible for a return or exchange, your item must meet all of the following conditions:
| Condition | Requirement |
|---|---|
| 📅 Return Window | Within 30 calendar days of delivery |
| 🧼 Usage | New or slightly used (indoor try-on only) |
| 🏷️ Packaging | Original tags attached, item unwashed & unaltered |
| 🚫 Exclusions | No odor, stains, pet hair, or signs of extended use |
We understand minor try-on is necessary, but heavily worn or washed items are not eligible.
🔧 Return Process – Step-by-Step
1. Initiate Request
Email us at support@thamdesignltd.com with:
- Your full name and order number
- Items you wish to return
- Reason for return (fit, defect, unwanted, etc.)
- Photos (required for defective or damaged items)
2. Get Approval & Label
Once approved, you will receive:
- A prepaid return label (FREE – included in original shipment or sent via email)
- Specific instructions for packing and drop-off
3. Ship the Item Back
- Use the original packaging if possible
- Apply the return label securely
- Drop off at the nearest USPS location
4. Inspection & Processing
- Once received, your item will be inspected within 3–5 business days
- You’ll be notified of refund or exchange approval status
💸 Refund Terms
| Detail | Description |
|---|---|
| Method | Original payment method (e.g., credit card, PayPal) |
| Timeline | 5 business days from return receipt |
| Fees | No restocking fees |
| Shipping | Free return shipping with our prepaid label |
| Partial Refunds | May apply if item is returned with missing parts or signs of use |
You’ll receive an email confirmation when your refund has been issued.
🔁 Exchanges
We accept exchanges for:
- Sizing issues (e.g., shirt too tight, shoes too loose)
- Wrong item sent (e.g., different color, design, or size)
- Defective product (e.g., flawed print, broken zipper)
All exchanges are subject to inventory availability. If the requested item is unavailable, we will:
- Offer a similar item of equal value, or
- Process a full refund
📌 We only cover exchange shipping costs if the item was defective or incorrect.
📏 Apparel, Footwear & Decor Specifics
Our product categories have unique characteristics that may impact return eligibility:
👕 Apparel (T-Shirts, Hoodies, etc.)
- May vary ±1 inch in measurement due to manual sewing
- Color tone may appear slightly different based on screen/device
👟 Footwear
- Must be returned clean and unworn outdoors
- Try shoes on a clean surface indoors only before deciding
🏡 Home Accessories (Pillows, Rugs, etc.)
- Must be returned in original wrap or inner protective layers
- Slight deviation in pattern alignment or color hue is normal and not considered a defect
❌ Ineligible Returns
We reserve the right to deny returns or apply deductions in the following cases:
- Item was used heavily, damaged, or altered after delivery
- No return request submitted within 30-day window
- Items marked “Final Sale” or “Non-returnable” on product page
- Returned without prepaid label or shipped without tracking
If your return is denied after inspection, the item will be sent back to you.
📮 Return Method & Shipping
| Method | By mail only |
|---|---|
| Return Label | Included in package – FREE |
| Return Address | 3420 Rooba St, Austin, TX 78728, United States |
| Carrier | USPS preferred, as per prepaid label |
We do not support in-person returns or pickup at warehouse locations.
🛠 Warranty for Manufacturing Defects
We guarantee quality craftsmanship. If your product has a manufacturing issue (e.g., loose seams, peeling print, sole separation), notify us within 7 days of delivery and include clear photos.
We will:
- Prioritize a free exchange, or
- Issue a full refund based on severity
📞 Contact Information
For return, refund, or exchange inquiries, please reach us at:
ThamDesignLTD – Returns Team
📧 Email: support@thamdesignltd.com
📞 Phone: +1 (213) 267-4688
🕘 Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (EST)
📍 US Fulfillment Center: 3420 Rooba St, Austin, TX 78728, United States
✅ Transparency Statement
This policy is designed in full compliance with:
- Google Merchant Center’s return requirements
- U.S. consumer protection regulations
- Industry best practices for lifestyle products: Clothing, Footwear & Decor
We believe in honest service and fair treatment — our goal is to help you love what you buy.