Refund and Returns Policy - Thamdesign LTD

Effective Date: June 13, 2025
Applies To: All orders placed on thamdesignltd.com, shipped within the United States

🧾 Overview

At ThamDesignLTD, we stand behind the quality of our products — whether it’s a printed hoodie, a decorative throw pillow, or a pair of casual shoes. However, if something doesn’t meet your expectations, you’re covered by our 30-day return and exchange policy.

We accept returns for both defective and non-defective items, including:

Items with manufacturing defects (e.g., misprint, stitching error)
Items that don’t fit or match expectations (subject to condition)

📦 Eligible Product Conditions

To be eligible for a return or exchange, your item must meet all of the following conditions:

Condition	Requirement
📅 Return Window	Within 30 calendar days of delivery
🧼 Usage	New or slightly used (indoor try-on only)
🏷️ Packaging	Original tags attached, item unwashed & unaltered
🚫 Exclusions	No odor, stains, pet hair, or signs of extended use

We understand minor try-on is necessary, but heavily worn or washed items are not eligible.

🔧 Return Process – Step-by-Step

1. Initiate Request

Email us at support@thamdesignltd.com with:

Your full name and order number
Items you wish to return
Reason for return (fit, defect, unwanted, etc.)
Photos (required for defective or damaged items)

2. Get Approval & Label

Once approved, you will receive:

A prepaid return label (FREE – included in original shipment or sent via email)
Specific instructions for packing and drop-off

3. Ship the Item Back

Use the original packaging if possible
Apply the return label securely
Drop off at the nearest USPS location

4. Inspection & Processing

Once received, your item will be inspected within 3–5 business days
You’ll be notified of refund or exchange approval status

💸 Refund Terms

Detail	Description
Method	Original payment method (e.g., credit card, PayPal)
Timeline	5 business days from return receipt
Fees	No restocking fees
Shipping	Free return shipping with our prepaid label
Partial Refunds	May apply if item is returned with missing parts or signs of use

You’ll receive an email confirmation when your refund has been issued.

🔁 Exchanges

We accept exchanges for:

Sizing issues (e.g., shirt too tight, shoes too loose)
Wrong item sent (e.g., different color, design, or size)
Defective product (e.g., flawed print, broken zipper)

All exchanges are subject to inventory availability. If the requested item is unavailable, we will:

Offer a similar item of equal value, or
Process a full refund

📌 We only cover exchange shipping costs if the item was defective or incorrect.

📏 Apparel, Footwear & Decor Specifics

Our product categories have unique characteristics that may impact return eligibility:

👕 Apparel (T-Shirts, Hoodies, etc.)

May vary ±1 inch in measurement due to manual sewing
Color tone may appear slightly different based on screen/device

👟 Footwear

Must be returned clean and unworn outdoors
Try shoes on a clean surface indoors only before deciding

🏡 Home Accessories (Pillows, Rugs, etc.)

Must be returned in original wrap or inner protective layers
Slight deviation in pattern alignment or color hue is normal and not considered a defect

❌ Ineligible Returns

We reserve the right to deny returns or apply deductions in the following cases:

Item was used heavily, damaged, or altered after delivery
No return request submitted within 30-day window
Items marked “Final Sale” or “Non-returnable” on product page
Returned without prepaid label or shipped without tracking

If your return is denied after inspection, the item will be sent back to you.

📮 Return Method & Shipping

Method	By mail only
Return Label	Included in package – FREE
Return Address	3420 Rooba St, Austin, TX 78728, United States
Carrier	USPS preferred, as per prepaid label

We do not support in-person returns or pickup at warehouse locations.

🛠 Warranty for Manufacturing Defects

We guarantee quality craftsmanship. If your product has a manufacturing issue (e.g., loose seams, peeling print, sole separation), notify us within 7 days of delivery and include clear photos.

We will:

Prioritize a free exchange, or
Issue a full refund based on severity

📞 Contact Information

For return, refund, or exchange inquiries, please reach us at:

ThamDesignLTD – Returns Team
📧 Email: support@thamdesignltd.com
📞 Phone: +1 (213) 267-4688
🕘 Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (EST)
📍 US Fulfillment Center: 3420 Rooba St, Austin, TX 78728, United States